Education

How ITIL Certification Aided in Job Preservation

Since the beginning of my profession, I’ve worked with technology. I’ve always looked for methods to grow and become more valuable to my company. In pursuit of this goal, I’ve obtained certifications in computer hardware maintenance and operation while working on deskside support and networking for many companies. I have received certificates in CCNA, MCSE, RHCSA, RHCE, and Lean Sigma. I recently completed the Simplilearn ITIL Certification Lifecycle Expert program.

Previously, I was a technical support engineer in a team of 16. My responsibilities included:

  • Providing day-to-day software support.
  • Debugging system performance issues.
  • Network administration.
  • Designing and implementing new repair approaches.
  • I chose the ITIL Certification Expert program because working in IT services requires me to keep current while learning new skills constantly.

Exceptional customer service

Simplilearn was recommended to me by a friend. When I looked into it, I discovered that Simplilearn is one of the world’s largest training providers, with exceptional customer service and high-quality course content covering all parts of the training I want. Their online self-study program worked great for me. I finished the course in six months by studying for three hours on weekends and 30 minutes to an hour on weekdays.

Simplilearn is where you may learn at your speed, away from the hustle and bustle of your regular employment. You can easily access the course curriculum and continue your education when you have free time.

The training was well-structured and straightforward to grasp. As a non-native English speaker, I loved the instructor’s neutral accent because it made it easier for me to understand the information. The instructor was fantastic and constantly gave training in the most straightforward manner possible, with plenty of examples, illustrations, and recommendations that eventually contributed to my success. I could utilize the things I learned at work and during internal job interviews.

The training films

I particularly appreciated that the training films could be downloaded and viewed later. This meant I could always go back to a topic if I felt I required a greater comprehension of specific concepts. I was also pleased with the client service. Simplilearn’s customer care is responsive and quick to answer any of your questions. They are an example for those around them to follow.

Service operations have helped me enhance my analytical abilities and taught me the value of balancing a proactive and a reactive approach to an issue. In addition, the course taught me about KPI measures. I also learned project management strategies that have aided me as a team leader. Before the program, I had an idea of the IT Courses Melbourne, but the training helped me develop in-depth knowledge. I learned how to conduct a deep dive analysis and experiment with data. There are so many tools and resources available in ITIL Certification that we would never be able to use them without suitable training.

My team was disbanded as I finished the program, but I was retained because I had complete the ITIL certification. I was transferre to the network department and eventually promote to Network Senior Manager.

The roles and responsibilities

I now lead a staff of almost 40 employees. My responsibilities include managing troubleshooting, system backups, and archiving, acting as a single point of contact for customers and stakeholders, and drafting the roles and responsibilities of subject matter experts and team members to achieve the best service delivery results.

I believe the abilities I gained from Simplilearn’s course curriculum aided me in making this shift. I had always wanted to be a leader, and my training prepared me for my current position.

Would I tell a friend about Simplilearn? Without a doubt, yeah. I’ve already done so, and I’ve seen a friend flourish in his career due to his skills through Simplilearn.

I intend to continue studying as well. So that I plan to continue my training with Simplilearn. I believe that learning should never stop and that we should all strive to be lifelong learners. As I study and grow, I’ll keep expanding my skill set and climb that job ladder.

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