Enterprise firms can gain from real-time simulations that instruct staff members across departments how to best deal with everyday risks like email spam and phishing when it comes to cybersecurity training.
For many security leaders, starting a simulated phishing campaign, however, can seem like a daunting endeavour. However, incorporating a few factors into the process will improve the programme as a whole:
Considering tools and platforms
A company’s choice of phishing simulation tool can either provide them peace of mind or be annoying and ineffective. I have experienced both perspectives. Because it was automated, cutting-edge, and capable of meeting corporate objectives along the way, the superior security awareness solution my employer opted to invest in proved to be priceless throughout the time I worked there.
I also had a very brief stint working for a business that demanded champagne outcomes on a beer budget by selecting the least expensive choice and forgoing a contract back-out clause. This was a difficulty because the solution was manual, necessitating numerous extra steps to complete a single, straightforward activity. The tool also lacked more sophisticated capabilities, had poor content, and was difficult to navigate.
First and foremost, security leaders want to make sure that there is a mechanism to centralise and streamline all training in order to keep organised in terms of compliance and audits. As new hires are onboarded, ensure that the Active Directory of the company can sync with the platform and update frequently. Avoid making the process laborious. Furthermore, it’s crucial to ascertain whether the proposed solution enables the security team to allocate dynamic groups so that security awareness managers can establish focused groups to better concentrate phishing attacks.
Shopping done right
The cybersecurity executive in charge of making the purchase should make sure to do their homework on the administrators and other people who are responsible for running the platform on a regular basis. Include the cross-functional employees and team members who have an interest in the solution when you sit down for demos and shop for features, benefits, and cost. To make sure it can help your organisation achieve its goals, let them test it out and discuss use cases. This aids in comprehending the advantages and disadvantages of the platform.
After the demo, call a meeting to get everyone’s feedback. Make sure the proposed solution can assist in achieving the campaign’s organisational goals for raising security awareness. Consider negotiating a back-out clause as well, and work with the legal department to craft the language.
Always ensure that you have metrics in place to evaluate business progress each month or quarter before launching general or targeted phishing operations.
Investigate further to learn how many recurring clickers and recurring reporters the company has each month or quarter.
Create a “Phishing Honor Roll” and add employees to it for reporting phishing to the SOC or security team on a regular basis. You may also give them praise or hold a raffle for business stuff. To get more buy-in from other employees, publish the results in the company’s security newsletter or internal communications. Include managers or VPs in the thank-you email sent by employees who win a raffle for their diligent simulation of phishing. Such minute nuances significantly contribute to fostering enterprise-wide buy-in.
Don’t immediately block access to or withhold bonuses from those workers who frequently click on the bait.
Examine the templates under the “clickers” to see the patterns once the campaign has stopped monitoring and officially terminated. Hold live training seminars and coaching sessions for staff members who frequently fall victim to phishing scams. Use this as a teaching and mentoring opportunity. This is meant to educate while exhibiting compassion rather than to punish.
Before the security team begins any training sessions, explain the warning signs of social engineering and phishing, give an encouraging saying, or find an amusing phishing video. Encourage interaction among staff members, praise intelligent questions with little awards throughout the hour. Share both some of the most widely used templates and special ones that might not have connections. Once more, this kind of instruction can aid in developing future security awareness.
Gain buy-in from the C-suite
The entire process will go more smoothly and ultimately be more successful if these factors and methods are taken into account before launching a phishing awareness campaign as part of the organization’s broader cybersecurity plan.